Invited Guest Lectures by Dr Iman Rabah | Total Quality Management (TQM) & University Management Models (15-19 April 2024)

Dr. Iman RabahDean of Quality Assurance at the Faculty of International School of Business of the Modern University for Business and Science (MUBS), is visiting the Open University of Cyprus, and more specifically the Postgraduate programmes “Educational Leadership and Policy and  “Management, Technology and Quality, under the Erasmus+ International Mobility Programme for an invited Teaching Assignment. The overall title of her course is "Total Quality Management (TQM) & University Management Models". Dr. Rabah’s main teaching experience is in Business Research, Business Statistics, Research Methods, Quality Management, Cross-Cultural Management, Leadership, Strategic Management, Educational Management, and Change Management at the undergraduate and postgraduate levels.

Registration for the invited lectures:

The programme of her open invited lectures is as follows:

  • Tuesday 16 April 2024 | 19:00 – 20:30 (GMT+3 / EEST)

1st Lecture: Total Quality Management (TQM): The Concept of Quality and Challenges within the Total Quality Management Model

The purpose of this lecture is to highlight the main pillars of TQM including customers, leadership, teamwork, empowerment, corporate culture, strategies objectives, and continuous improvement. The invited lecturer will trace back the history of TQM focusing on the founders of the concept of quality and its development from quality control to quality assurance, and then total quality management.

Live streaming through the OUC e-learning tools at this weblink:

  • Wednesday 17 April 2024 | 18:30 – 20:00 (GMT+3 / EEST)

2nd Hybrid Lecture: The Implementation of the Total Quality Management (TQM) Model in Higher Education and its Possible Success at the Primary and Secondary Education Level


The purpose of this hybrid lecture is to highlight the modified business models used in higher, secondary, and primary education. The issues caused by TQM as a form of new public management should be taken into consideration, including overload in teaching, administrative tasks, faculty turnover and the reasons behind this along with the quality of teaching and research.. While TQM practices are well established in higher education, their application in primary and secondary schools is less well established. Hence, the lecture will introduce different applications of TQM in school education, and several case studies will be examined and described providing insight into the effect of TQM practices on school environments. The lecture is held in collaboration with the Cyprus Association of Educational Administration.

 Location: Main OUC Building, 33 Yiannou Kranidioti Avenue, 2220 Latsia, Nicosia

Live streaming through the OUC e-learning tools at this weblink:

  • Thursday 18 April 2024 | 19:00 – 20:30 (GMT+3 / EEST)

3rd Lecture: Debatable concepts within TQM: Critical Analysis of the Implementation of TQM in Different Sectors

The purpose of this lecture is to review TQM success as well as failure and attempts of modifications to fit the context of different industries.

Live streaming through the OUC e-learning tools at this weblink:

  • Friday 19 April 2024 | 16:00 – 17:30 (GMT+3 / EEST)

4th Lecture: University Management Models: The Balance between Total Quality Management and Traditional Higher Education Management Systems including Collegiality and Professional Autonomy

The purpose of this lecture is to highlight the modified business models used in universities to fit the higher education context. The focus is on a modified Total Quality Management (TQM) model that does not damage the scholarly values of higher education and which enhances professional autonomy, including academic freedom and academic quality in teaching and research.

Live streaming through the OUC e-learning tools at this weblink:

Detailed information about each Lecture, and the Invited Speaker HERE